Terms of Service

These Terms of Service ("Terms") form a legal agreement between TailRoster, Inc., a Delaware corporation ("TailRoster," "we," or "us") and the person or entity who accesses or uses the TailRoster platform ("Customer" or "you"). By creating an account, accepting an invitation to join a facility, or otherwise using the platform, you agree to these Terms.

1. The service

TailRoster provides a software-as-a-service platform that helps pet care facilities — boarding kennels, daycares, groomers, trainers, and dog parks — manage reservations, customers, payments, marketing, and operations. The service includes both an operator-facing application and a parent-facing portal where the facility's customers can manage their pets and reservations.

2. Accounts

You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. You must promptly notify us at security@tailroster.com of any unauthorized use. You must be at least 18 years old to create an operator account; pet parents must be of the age of majority in their jurisdiction.

3. Subscriptions, billing, and refunds

Operator subscriptions are billed in advance on a monthly or annual basis through Stripe. Fees are non-refundable except where required by law or as expressly stated in your order form. You can cancel at any time through the billing portal; cancellation takes effect at the end of the then-current billing period and no further charges will be applied. If your payment fails, we will retry per Stripe's standard schedule; if it remains unpaid for more than 30 days, we may suspend the account.

4. Use of the service

You agree NOT to:

• Use the service to send unsolicited bulk communications in violation of CAN-SPAM, TCPA, CASL, or any other applicable law.
• Send SMS messages to anyone who has not provided express written consent under TCPA, or after they have opted out.
• Upload content that is illegal, infringing, defamatory, or harassing.
• Attempt to reverse-engineer, decompile, or extract source code from the platform.
• Use the platform to circumvent rate limits, scrape data at scale, or interfere with the service's availability.
• Misrepresent your identity or impersonate another person.
• Use the AI features to generate content that is harmful, deceptive, or violates third-party rights.

5. Customer data

You retain ownership of all data you submit ("Customer Data"). You grant TailRoster a non-exclusive, worldwide license to host, process, and transmit Customer Data solely to provide the service. We do NOT sell Customer Data, ever. Our data-handling practices are described in detail in our Privacy Policy.

6. Pet parents and facility operators

The relationship between a pet parent and a facility operator (including charges, cancellations, refunds, lost-item disputes, and care liability) is between those parties. TailRoster is a software platform, not a party to that relationship. Each facility operator is responsible for their own terms of business, waiver forms, and care standards.

7. AI features

The platform includes AI-powered features (front-desk SMS replies, churn prediction, photo selection, summarization). These features produce outputs based on machine-learning models and may occasionally generate incorrect or inappropriate content. Operators are responsible for reviewing AI-generated communications before they are sent to customers in any case where customer-facing accuracy is important. We do not guarantee that AI outputs are accurate, complete, or fit for any particular purpose.

8. Third-party services

The platform integrates with Stripe (payments), Twilio (SMS), Resend (email), Mailchimp, QuickBooks, Inngest, Supabase, Anthropic, OpenAI, and others. Your use of those integrations is also governed by their respective terms. We are not responsible for the availability or conduct of third-party services.

9. Intellectual property

TailRoster, the TailRoster logo, and all software, designs, and documentation comprising the platform are owned by TailRoster, Inc. or its licensors. We grant you a limited, non-transferable, non-exclusive license to use the platform during the term of your subscription. All rights not expressly granted are reserved.

10. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TAILROSTER WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST DATA. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR $100, WHICHEVER IS GREATER.

12. Indemnification

You agree to indemnify and hold harmless TailRoster, its officers, and employees from any claim arising out of your violation of these Terms, your Customer Data, or your use of the service in violation of applicable law (including telecommunications, privacy, and consumer-protection laws).

13. Term and termination

These Terms continue until your subscription ends. We may suspend or terminate your access for material breach of these Terms, including repeated failure to pay or use of the service in a manner that risks our platform's standing with carriers, payment networks, or regulators. Upon termination you may export your data for up to 30 days, after which it may be deleted per our data retention schedule.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified at least 30 days in advance to facility operators via email and via in-app notice. Continued use of the service after the effective date of a change constitutes acceptance.

15. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. Any dispute will be resolved exclusively in the state or federal courts located in Delaware, unless we agree in writing otherwise.

16. Contact

See also: Privacy Policy.